HELP CENTER

To find your perfect size, we recommend using our online sizing guide. Measure your nail width at the widest point and refer to our size chart. If you're between sizes, choose the smaller size for a better fit.

We offer various shapes: Square (classic and elegant), Round (natural and comfortable), Oval (elongates fingers), and Almond (refined for special occasions). Lengths range from short to extra-long to meet different preferences.

Yes! We are committed to ethical beauty. Our products are 100% vegan, cruelty-free, made with eco-friendly materials, and packaged sustainably.

Certainly! Our handcrafted nails aren't just a one-time affair. With mindful application and gentle removal, you can reuse these beautiful nails multiple times, making every wear an elegant experience.

Standard shipping takes 3-7 business days within the US. Express shipping (1-3 days) and international shipping (7-14 days) are available. You'll receive tracking information once your order ships.

Yes! We offer free standard shipping on orders over $35 within the US. International shipping rates vary by location and will be calculated at checkout.

Yes, we ship to most countries worldwide. International shipping takes 7-14 business days. Customs fees and import duties may apply and are the customer's responsibility.

Absolutely! Once your order ships, you'll receive a tracking number via email. You can track your package in real-time through our website or the carrier's tracking system.

We offer 30-day returns for unused items in original packaging. Custom orders cannot be returned unless defective. Return shipping is free for defective items.

Contact our customer service within 30 days to initiate an exchange. We'll provide a prepaid return label and send your replacement once we receive the original item.

Yes, we offer full refunds for returns within 30 days. Refunds are processed within 3-5 business days after we receive your returned items. Original shipping costs are non-refundable.

We're sorry if your nails arrive damaged! Contact us within 48 hours with photos, and we'll send a replacement set immediately at no cost to you.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely with SSL encryption.

Absolutely! We use industry-standard SSL encryption and are PCI DSS compliant. Your payment information is never stored on our servers and is processed through secure payment gateways.

Ersa Nails stand out with handcrafted quality, premium eco-friendly materials, unique original designs, reusable application, and perfect fit options for all nail types.

If you can't find the answer you're looking for, please don't hesitate to contact our customer service team. We're here to help!